What is the difference between Pay-as-you-Go and Monthly Plans?
With Pay-as-you-Go, you will be charged for each call that you make, based on the rate to each destination. Monthly Plans is a monthly subscription plan that allows you to make unlimited calls (based on fair usage policy) to a pre-defined list of destinations. Besides a monthly plan, you can also subscribe for 3 month, 6 month or an annual plan.

What is excluded from the Monthly Plans?
SMS is excluded. If you want to use S-unno to send SMS, you will need to purchase Pay-as-you-Go credits.

Is there a long term contract imposed for Monthly Plans?
No; at the point of sign-up, all you need is to indicate your desired monthly plan based on your usage pattern and length of subscription period. You can renew your monthly plan once the subscription period has expired.

.. More FAQs for S-unno for PC, S-unno for Mobile and S-unno Subscription Plans & Pre-Paid Credits

S-unno Fair Usage Policy

S-unno Fair Usage Policy is designed in such a manner that we continue to provide the best user experience to all our Users.

Why a Fair Usage Policy? S-unno’s monthly plans are targeted for residential consumers ONLY and designed for typical residential usage (call volume, minutes, etc). At times, we notice that these plans are subscribed for non-residential, commercial for business use. Usage differs significantly and may impair regular users. The intent of this Fair Usage Policy is to provide the optimum experience to all our users. Under this Fair Usage Policy, we have defined fair usage levels for the subscription service provided by S-unno which are generous enough such that most users will not be affected. Fair Usage Policy Calls to landlines and mobiles (select countries only) are included in your subscription are subject to a fair usage limit of 2,000 minutes per account per month (30 days billing cycle) for the Dial the World – $9.99 Unlimited Plan to 40 countries, and 900 minutes per account per month (30 days billing cycle) for the Dial the World – $19.99 Unlimited Plan to 60 countries (including India). Calling a unique number: 20 calls/hour, maximum of 40/day. Calling the same number: 20 calls/hour, maximum of 40/day. (This applies only if you call the same number.) Total number of calls: 20 calls/hour, max of 40/day. Duration: Maximum of 3 hours of calling a day. For avoidance of doubt, even if your subscription includes more than one country, this is still the total amount of minutes allowed per month on your account, and is not a separate limit for each country. Once these limits are exceeded S-unno.com, Inc., For users with prepaid balance will be charged normal rates for any additional minutes used For users with no balance, their account will be put on-hold temporarily till the start of the next billing cycle Subscriptions are for individual use only. Each subscription is to be used by one person only and is not to be shared with any other user (whether via a PBX, call centre, computer or any other means). This Fair Usage Policy is effective immediately and S-unno.com, Inc. reserves the right to change this Fair Usage Policy at any time. Changes shall become effective immediately after publication of the revised version on www.S-unno.com. Changes will be communicated to you by email. Cancellation/Termination: You can cancel your subscription account anytime by writing an email to customer service or by selecting "Cancel Subscription" within the portal. Cancellation requests should be received at least 3 business days ahead of the next billing cycle date. In the event that there is, or S-unno.com, Inc. suspects that there is, any fraudulent activity or misuse of your subscription, S-unno.com, Inc. reserves the right to terminate your subscription with immediate effect and without a refund. You acknowledge and agree that this is a recurring payment and payments shall be made to S-unno.com, Inc. by the method You have chosen at the recurring intervals chosen by You, until the subscription is terminated by You or by S-unno.com, Inc. As set out in the terms and conditions of the service, S-unno.com, Inc will not issue any pro-rated refunds if Youchoose to cancel the subscription service before the end of the contracted subscription date.

Version 1.1 | Updated on: May 3, 2013

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